Participant terms
Effective date: 8 October 2026
These terms cover participants, nominees and supporters who use ThimbleCare. They are the agreement between you and ThimbleCare. They apply once you agree to them while setting up your account.
Free for you
ThimbleCare is free for participants, nominees and supporters. You never pay to use it. Your worker pays for their own subscription.
ThimbleCare is web and phone software your worker uses for paperwork. It is not an NDIS provider, plan manager or registered NDIS service. It gives no clinical, legal or tax advice. These terms are separate from any agreement about the support your worker gives you.
Joining by invitation
You join by invitation from your worker. Use the invitation sent for you and sign in as yourself. Keep your email and sign-in details safe. Tell us if you think someone has used your account without permission.
A nominee or supporter uses their own account. They may only act within their authority and the permissions given to them. An invitation does not by itself give someone authority to make decisions for a participant.
If a participant cannot agree to these terms themselves, a nominee, parent or guardian with authority to act for them can agree and use ThimbleCare for them.
What you can see and do
Depending on your role and permissions, you can see shared information about the participant's support. This may include shifts, notes, timesheets, agreements and invoices.
You can check the information shown to you. Where your role allows it, you can approve or sign paperwork, ask for corrections or raise a concern. Read what you are approving before you act. Ask your worker if something is unclear or wrong. Do not approve something you disagree with.
Only use information you are allowed to see. Do not share another person's private information without authority, act under someone else's name, or use the service to harm or mislead people.
Your worker remains responsible for their notes, timesheets, invoices and NDIS obligations. ThimbleCare does not decide whether the support was appropriate or an invoice should be paid.
Your information and choices
Your ThimbleCare records are stored in Australia. Read our Privacy Policy. Email us to ask about how your information is handled, or to request a copy, a correction or deletion.
You can ask questions before agreeing to use ThimbleCare. You can choose not to join. Ask your worker how to receive your paperwork another way.
Participants can change or end a supporter's access using the choices available in their account, or ask us for help. A supporter must respect those choices. A nominee must act within their authority.
Some support and business records may need to be kept even if you leave. Closing an account does not erase records that your worker or ThimbleCare must keep by law. We will explain any reason we cannot delete information you ask us to remove.
Leaving
You can stop using ThimbleCare at any time. To ask us to close your account, email hello@thimblecare.com from your account email address, or use "Close my account" in your settings. Tell us if you need a copy of your information before you leave.
We will confirm what happens to your account and information. Leaving ThimbleCare does not by itself end your support arrangement with your worker. Discuss that arrangement with them separately.
If there is a problem
Email us if you cannot access your account or have a concern about ThimbleCare. Contact your worker about the support they provide or an error in their paperwork.
The service may be interrupted or change. We will give reasonable notice where we can of changes that materially affect your use. We may restrict access if needed to protect people or information, or to address unlawful use. Email us to ask for a review.
Nothing in these terms takes away rights or consumer guarantees that cannot be excluded under the Australian Consumer Law or other applicable laws. We will publish changes to these terms with a new effective date and give reasonable notice of material changes before they apply where we can.
Contact
For questions, help with your information or account closure, email ThimbleCare at hello@thimblecare.com.